This is a selection of the questions we most commonly receive. If you have a question that isn’t featured here, please contact us and we’ll be happy to help.


How much does delivery cost?

Delivery will be calculated automatically at checkout based on your location and size of your purchase.

How long will delivery take?

Your items will be sent by express delivery via a service such as DHL or EMS. Delivery typically takes 8-12 working days, but you will be advised of a time frame upon checkout.

Can I track my parcel?

Yes, as soon as your parcel is dispatched you will receive an email with tracking details, which you can use to track your parcel on the carrier’s website.


How can I pay?

At present we accept Visa, PayPal, Stripe and Mastercard.

How secure is shopping in the online shop, is my data protected?

Your shopping experience is fully secure. We use a high security SSL certificate utilising strong SHA-2 & 2048-bit encryption.

Will I receive an invoice?

Yes, as soon as you place your order, we will send an invoice directly to your email inbox.


What is your return policy?

We’re certain our equipment will fulfil your solar power needs. But if you’re not 100% satisfied, we offer a full money back guarantee. No questions asked. Just contact us.

Can I exchange my item?

Yes, of course. If the item you buy is not quite right for your needs, we will be happy to exchange it.

Can I alter my order after paying?

Your order is automatically sent to our packing team after ordering, so unfortunately we cannot change it once the order has been placed. However, we are happy to offer refunds on returned items bought in error.